Boutique Support Concierge

BIS Hallmarking is a system that certifies the purity of gold jewellery in India. Every piece at our store is BIS Hallmarked, ensuring you receive the exact purity (e.g., 22K or 18K) that you pay for. Look for the BIS Logo, Purity Grade, and HUID on your jewellery.

We update our live gold and silver rates daily based on market trends. You can view the live rates on our homepage ticker or use our Gold Calculator for instant value estimation.

Yes, every order shipped by us is 100% insured until it reaches your doorstep. We partner with specialized secure logistics providers like BlueDart and Sequel to ensure safe transit.

Absolutely. Once your order is dispatched, you will receive a tracking ID via SMS and Email. You can also track it directly from the "My Orders" section in your profile.

We offer a transparent Lifetime Buyback and Exchange policy. For our own jewellery, we typically offer 100% of the prevailing gold value and a significant portion of diamond/gemstone value. Making charges and taxes are non-refundable.

We offer a 7-day "No Questions Asked" return policy for most of our standard designs, provided the security tag is intact and the product is in its original condition.

You can soak your diamond jewellery in warm water with a few drops of mild dish soap for 20 minutes. Use a soft-bristled toothbrush to gently clean the underside of the diamonds. Rinse with clean water and pat dry with a lint-free cloth.

Yes, we offer complimentary professional ultrasonic cleaning and prong-checks for all jewellery purchased from us at any of our boutiques.